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1. Introduction

1.1 Why a personal data charter?

This Privacy Policy aims to inform you of all the processing related to the use of your Personal Data within the framework of the General Regulation (EU) on the Protection of Data 2016/679 (RGPD) and the Data Protection Act of 6 January 1978. It concerns the data collected by Vis Express / Visserie Service in the context of its commercial B to B and B to C activities, through written, telephone, competition or through our website:

We wanted to simplify this charter to the maximum in order to provide you with clear and transparent information on how your personal data are collected, processed and used.

1.2 Personal data is:

Any Information that directly or indirectly identifies a natural person: name, postal address or email, phone number, IP address are for example personal data.

2. What data do we collect?

2.1 When do we collect your personal data:

- 1. When browsing our sites (Cookies).

- 2. When participating in a contest, online or at a trade show.

- 3. When subscribing to one of our newsletters

- 4. In our commercial relations

2.2 Nature of data collected:

The collected data can be your: civility, surname, first name, address, postal code, city, country, telephone, email, age, date of birth, SIREN / SIRET number, VAT number, name of the company.

When you participate in our contests or subscribe to our newsletters, you can also tell us the nature of your activity in relation to the products we sell. When you buy products online or through our sales representatives: we collect information related to the amount and nature of products purchased, information about your orders and invoices.

The fields mentioned in the collection forms with an asterisk are mandatory. You are free to provide the personal data we request. Know that your buying or information experience will be optimal if you agree to provide us with your data.

3. What uses do we make of your personal data?

In general, you will be informed of the treatment that the controller intends to do with your personal data.

The personal data collected in connection with the navigation are exclusively intended for the controller and his subcontractors, as part of the performance of services related to the use of the sites. The personal data collected during the games and registrations to the newsletters can be used to communicate to the registrants who have given us the authorization of the information concerning the market, the new products, the promotions ... practiced on our site. The personal data collected will not be shared with third parties outside member companies such as Visserie Service and Sanitaire Service.

- The company Visserie Service located in Parcé-sur-Sarthe ·

- The Sanitaire Service company located in Parcé-sur-Sarthe.

Personal data will not be resold to outside companies without the consent of the owners of such data.

4. What is the shelf life of the data?

Your personal data is kept for the time necessary to fulfill the objective that was pursued during their collection. For example, when you buy a product online or in-store, we keep the data related to your purchase, allowing us to execute the specific contract that you have accepted and we then store the personal data for a period of time allowing us to process or respond to complaints, requests for information regarding the purchase.

Your data can also be stored so that we can continue to improve your Customer or User experience with us.

The data collected about you will be kept for the duration necessary for the accomplishment of the purposes described above, namely 3 years from the date of termination of the commercial relations, that is to say, the date of last contact from the Customer.

Your personal data may also be stored longer as a result of specific legal obligations or applicable statutory limitation periods, for example:

- 1 year for connection logs from the last connection;

- 13 months for cookies from their deposit on your computer or terminal;

- 13 months for bank details, if you have accepted the card payment system housed on one of our online sales sites or one of our merchant applications;

- 3 years for customer identification data (last name, first name, email address, telephone number ...);

- 6 years for tax documents;

- 10 years for accounting documents;

- where applicable, the full duration of the litigation and until the exhaustion of the remedies.

5. How to access and correct your data?

You have at any time a right to access, modify, rectify and delete data concerning you, it can be directly exercised by registered mail accompanied by a copy of your identity card to Screws Service at the following address: Service Data Marketing Vis Express - Company Visserie Service - 72300 Parc-sur-Sarthe - Cedex - France.

You can also make your request by e-mail accompanied by a copy of a piece of identity to by specifying in the subject of the message: "for the attention of the Vis Express Marketing Data Service" .

The rights previously granted to you are extinguished upon your death. You have the right to set guidelines for the retention, erasure and communication of your personal data after your death by your beneficiaries.

Deletions or legitimate changes to personal data will be made within 15 working days after receipt of the request.

6. How to delete your data?

In accordance with the European regulation n ° 2016/679 said General Data Protection Regulation and the provisions of the law n ° 78-17 of January 6, 1978 modified, called "Data Protection Act", you can unsubscribe from the sending of advertisements at any time by clicking in the unsubscribe link at the bottom of the advertisements sent by email.

7. How do you oppose the dissemination of data?

It is specified that the personal data collected by our Sites or our actions will not be diffused outside the companies Visserie Service and Sanitaire Service as defined in article 3.

You will be contacted to obtain your authorization of diffusion if we considered to diffuse your personal data and you could then oppose this diffusion. By default, and in the absence of your permission, we would consider that you oppose this broadcast.

In the event of an agreement of diffusion, you will be able at any time to oppose you to future diffusions by using the procedure of the article 5.

8. What are the security and anti-fraud measures?

In order to secure the personal data collected on our sites and during our actions, we may be required to make a request for proof of identity.

Also be aware of any fraudulent messages you may receive. If in doubt, we invite you to connect to our websites to check the offers that are available.

9. What uses of your personal data with social networks?

Sites may use plug-ins (or extension module) of social networks, including Facebook, Youtube, Pinterest, Instagram, Linked In, Google+, Twitter etc. (hereinafter and together "Social Networks").

If you interact on the sites using these plug-ins, for example by clicking on the "Like" or "Share" button, the information related to your browsing on the sites and to your membership of these social networks will be transmitted , registered and processed on a server of the company operating the Social Network concerned and attached to your user account, according to the conditions of use that are specific to it.

If you do not want your personal information to be transmitted from sites to social networks, we advise you in this case:

- not to interact with these social networks by clicking on the plug-in available on the site.

- to deactivate your account on the social network considered before coming to browse our sites,

- navigate in "Private" mode via your browser.

10. How are cookies managed?

1. Cookies used

What is a cookie ?

A cookie is a small file saved on your computer's hard drive at the request of the server managing the visited website. It contains information about the navigation done on the pages of the site. The goal is to facilitate the subsequent use of the site by the same person and to navigate optimally.

In concrete terms, how do cookies work?

In your computer it is the browser (Internet Explorer, Firefox, Chrome, Safari, etc.) that manages cookies. It is he who receives the order to register them from the server (the principle of cookies is part of the HTTP protocol used for web-based exchanges). It is he who records them and it is he who also allows to control them, according to the wishes of the surfer. We can thus prohibit any registration of cookies (but access to many sites, or at least the use of their features, is impossible). Browsers can find them, list them and even delete them. Even if you do not delete them, they will disappear because they have an expiry date, several months or the "end of session", that is to say the moment you leave the site you visit.

2. Browser settings

You can allow or deny the registration of cookies in your device with the appropriate settings of your browser. Here's how to set the acceptance of cookies with the most commonly used browsers:

- For Internet ExplorerTM:

- For SafariTM:

- For ChromeTM:

- For FirefoxTM:

- For OperaTM:

11. What kind of personalized advertising do we do?

Depending on your browsing data, your responses to our forms or your purchase history, email campaigns or print advertising campaigns can be sent to you.

If you do not wish to receive this type of communication, do not fill out the forms, unsubscribe from our newsletters or ask to be deleted from our mailing lists as explained in article 5.


Privacy Principles

The VISSERIE SERVICE Group is aware that the security of your personal data when using our website is important to you. We take the protection of your data very seriously and want to tell you what information we keep and what we remove from our system.

Data collection

You may use our site without disclosing personal information. Its use is not subject to the obligation to communicate private data, unless they are necessary to provide you with a product or service at your request. When you visit our site, we store data on our servers for various security reasons. This data may include the name of your internet service provider, the site you used to connect to our site, the links you visit from our site and your IP address. This information may eventually lead to your identification, but that is not our intention. We may occasionally use them for statistical purposes, but we maintain the anonymity of each user so that none can be identified. When personal data is provided to third parties for the purpose of providing you, at your request, with products or services, or for other purposes that you have authorized, we use technological and organizational means to ensure that the regulations applicable to data security are respected.

Collection and processing of personal data

The personal data that we collect on our server are only those that you provide to us when you register, when you fill out a form or an e-mail message as part of an order for products or services, surveys or requests for information. ordered material and similar situations where you have voluntarily provided us with this information.

The database and its contents are kept on our premises and are maintained by data processing systems or servers acting on our behalf and reporting to us. We commit ourselves and our agents not to transmit your personal data to third parties, in any form whatsoever, unless you give us your consent or to meet a legal or regulatory requirement.

We are committed to maintaining control and taking responsibility for all personal information that you may disclose to us.

The data we collect will be used solely for the purpose of providing you with the products or services you have requested from us or for any other reason for which you have given us your consent, unless otherwise provided by law.

We only store personal data as long as we need it to provide you with the service you have requested from us or for which you have given your consent, unless otherwise provided by law (eg in case of dispute In progress).

Right of access, correction and right of cancellation

You have the right to review and rectify personal data stored in our system, especially if you think that it may be out of date or inaccurate. You may also at any time cancel your consent for the future use of your personal data. Simply contact our Data Security Officer at the address below.

Use of cookies

It may be that, for the sake of performance and for some websites, we install blocks of information called "cookies" to improve the efficiency of these sites and their use. Cookies are identifiers that our server can send to your computer to identify the computer used for the duration of the session. Most browsing tools allow users to automatically accept these cookies or to refuse them. You can also disable the storage of cookies or set your browser to warn you of the immediate installation of a cookie on your computer. In the event that cookies are stored on your computer for a period of time beyond the duration of the session, with automatic subsequent deletion, we undertake to notify you.


VISSERIE SERVICE applies technological and organizational security measures to protect your data against manipulation, loss, destruction or access by unauthorized persons. Any personal data that you communicate to the company VISSERIE SERVICE will be encrypted during the transfer to avoid misuse by third parties. Our security procedures are regularly reviewed according to technological developments.

Child protection

For the sake of the protection of children, we do not collect, process or use on our website information about a person who, to our knowledge, is under the age of 13 without having previously received the verifiable consent of his or her legal guardian. The guardian has the right, upon request, to consult the information provided by the child and / or to demand that it be deleted.


In case of problems, questions or suggestions, please contact the person in charge of data security for the company VISSERIE SERVICE. The continuous evolution of the internet requires that we make punctual changes to our privacy principles. We reserve the right to modify these principles at any time.


Your data is important ...

How do we use your information?

We keep you informed about your account activity.

For this, we send you via email notifications:

- account creation confirmation,

- order confirmation,

- change your account,

- payment confirmation,

- notice of delay.

Note that we do not communicate your personal data to third parties for advertising purposes (except consent collected during the creation of your account).

Your data is transmitted only to our providers necessary for transactions:

- carriers,

- paying institutions (email address),

- verified reviews

We can also send you emails that may interest you and meet your needs.

You can always manage your data by simple request by email to