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DELIVERY AND RETURNS
DELIVERY
THE TRANSPORT OF YOUR PARCEL
Transport realized by GLS:
For border countries with France - parcel reach their destination within 24 hours. Cost of delivery : 10 euros.
For non-border countries - time of delivery within 48 hours. Cost of delivery : 30 euros.
Transport realized by Mondial Relay:
Rates depending on weight of your parcel
| Offer of delivery in Point Relais® | ||||
| France, Belgium, Luxembourg | Spain | |||
| Average time | 3 business days | 5 business days | ||
| Max. weight | Without taxes | All taxes included | Without taxes | All taxes included |
| 0,5 kg | 3,75 euros | 4,50 euros | 7,00 euros | 8,40 euros |
| 1 kg | 4,33 euros | 5,20 euros | 7,50 euros | 9,00 euros |
| 2 kg | 4,92 euros | 5,90 euros | 8,17 euros | 9,80 euros |
| 3 kg | 5,58 euros | 6,70 euros | 8,75 euros | 10,50 euros |
| 5 kg | 6,58 euros | 7,90 euros | 10,67 euros | 12,80 euros |
| 7 kg | 8,67 euros | 10,40 euros | 12,67 euros | 15,20 euros |
| 10 kg | 10,50 euros | 12,60 euros | 14,50 euros | 17,40 euros |
| 15 kg | 12,67 euros | 15,20 euros | 19,00 euros | 22,80 euros |
| 30 kg | 15,75 euros | 18,90 euros | 22,92 euros | 27,50 euros |
| Offer of delivery at home abroad | ||||||
| Zone 1 | Zone 2 | Zone 3 | ||||
| Average time | 3 business day | 5 business days | 6 business days | |||
| German, Belgium, Luxembourg | United Kingdom, Spain | Austria, Italy and Portugal | ||||
| Max. weight | Without taxes | All taxes included | Without taxes | All taxes included | Without taxes | All taxes included |
| 0,5 kg | 7,92 euros | 9,50 euros | 8,50 euros | 10,20 euros | 9,33 euros | 11,20 euros |
| 1 kg | 7,92 euros | 9,50 euros | 8,50 euros | 10,20 euros | 9,33 euros | 11,20 euros |
| 2 kg | 8,50 euros | 10,20 euros | 9,42 euros | 11,30 euros | 10,25 euros | 12,30 euros |
| 3 kg | 9,08 euros | 10,90 euros | 10,33 euros | 12,40 euros | 11,17 euros | 13,40 euros |
| 5 kg | 10,25 euros | 12,30 euros | 12,17 euros | 14,60 euros | 13,00 euros | 15,60 euros |
| 7 kg | 11,42 euros | 13,70 euros | 14,00 euros | 16,80 euros | 14,83 euros | 17,80 euros |
| 10 kg | 13,17 euros | 15,80 euros | 16,75 euros | 20,10 euros | 17,58 euros | 21,10 euros |
| 15 kg | 16,08 euros | 19,30 euros | 21,33 euros | 25,60 euros | 22,17 euros | 26,60 euros |
| 30 kg | 24,83 euros | 29,80 euros | 30,50 euros | 36,60 euros | 31,33 euros | 37,60 euros |
Note: If the weight of your order exceeds 50 kg, the carrier Heppner can take care of delivery.
RETURNS
CAN I RETURN ITEMS ?
Yes. Our customer satisfaction policy is simple: If for any reason you are not completely satisfied with your purchase, simply return it for exchange, replacement, or refund.
HOW DO I RETURN ITEMS ?
Returns are typically processed within 14 business days of being received.
To return items please :
- Pack the products in their original packaging. If you don’t have the original packaging, thank you to provide a great care in packing.
- On the delivery note or invoice, write "return".
- Put in the delivery note or invoice in the package.
- Close the package.
- Register on the package the following address :
Visserie Service SA
ZA Nord
72300
Parce sur Sarthe France.
- Return the package to the post office.