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Response during office hours :
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Delivery and returns

The transport of your parcel

Transporteur GLS

Transport realized by GLS:

For border countries with France - parcel reach their destination within 24 hours. Cost of delivery: 10 euros.

For non-border countries - time of delivery within 48 hours. Cost of delivery: 30 euros.

Mondial relay

Transport realized by Mondial Relay:

Rates depending on weight of your parcel

Offer of delivery in Point Relais®
France, Belgium, Luxembourg Spain
Average time 3 business days 5 business days
Max. weight Without taxes All taxes included Without taxes All taxes included
0,5 kg 3,75 euros 4,50 euros 7,00 euros 8,40 euros
1 kg 4,33 euros 5,20 euros 7,50 euros 9,00 euros
2 kg 4,92 euros 5,90 euros 8,17 euros 9,80 euros
3 kg 5,58 euros 6,70 euros 8,75 euros 10,50 euros
5 kg 6,58 euros 7,90 euros 10,67 euros 12,80 euros
7 kg 8,67 euros 10,40 euros 12,67 euros 15,20 euros
10 kg 10,50 euros 12,60 euros 14,50 euros 17,40 euros
15 kg 12,67 euros 15,20 euros 19,00 euros 22,80 euros
30 kg 15,75 euros 18,90 euros 22,92 euros 27,50 euros

Offer of delivery at home abroad
Zone 1 Zone 2 Zone 3
Average time 3 business day 5 business days 6 business days
German, Belgium, Luxembourg United Kingdom, Spain Austria, Italy and Portugal
Max. weight Without taxes All taxes included Without taxes All taxes included Without taxes All taxes included
0,5 kg 7,92 euros 9,50 euros 8,50 euros 10,20 euros 9,33 euros 11,20 euros
1 kg 7,92 euros 9,50 euros 8,50 euros 10,20 euros 9,33 euros 11,20 euros
2 kg 8,50 euros 10,20 euros 9,42 euros 11,30 euros 10,25 euros 12,30 euros
3 kg 9,08 euros 10,90 euros 10,33 euros 12,40 euros 11,17 euros 13,40 euros
5 kg 10,25 euros 12,30 euros 12,17 euros 14,60 euros 13,00 euros 15,60 euros
7 kg 11,42 euros 13,70 euros 14,00 euros 16,80 euros 14,83 euros 17,80 euros
10 kg 13,17 euros 15,80 euros 16,75 euros 20,10 euros 17,58 euros 21,10 euros
15 kg 16,08 euros 19,30 euros 21,33 euros 25,60 euros 22,17 euros 26,60 euros
30 kg 24,83 euros 29,80 euros 30,50 euros 36,60 euros 31,33 euros 37,60 euros

Note: If the weight of your order exceeds 50 kg, the carrier Heppner can take care of delivery.

Returns

Can I return items?

Yes. Our customer satisfaction policy is simple: If for any reason you are not completely satisfied with your purchase, simply return it for exchange, replacement, or refund.

How do I return items?

Returns are typically processed within 14 business days of being received.

To return items please :

  1.       Pack the products in their original packaging. If you don’t have the original packaging, thank you to provide a great care in packing.
  2.       On the delivery note or invoice, write "return".
  3.       Put in the delivery note or invoice in the package.
  4.       Close the package.
  5.       Register on the package the following address:

Visserie Service SA 
ZA Nord 
72300

Parce sur Sarthe  France.

  1.       Return the package to the post office.